1. Introduction
QOSQO IT OÜ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Company Information
This Privacy Policy applies to services provided by:
- Company Name: QOSQO IT OÜ
- Registration Number: 16781005
- Address: Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 3 // 5 // 7, 10145
- Email: [email protected]
3. Information We Collect
3.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out contact forms on our website
- Request quotes or information about our services
- Subscribe to our newsletter
- Communicate with us via email or other channels
This information may include:
- Name (first and last name)
- Email address
- Phone number
- Company name and position
- Project requirements and business information
3.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on our website
- Referring website
- Date and time of visit
4. How We Use Your Information
We use the collected information for the following purposes:
- To respond to your inquiries and provide customer support
- To prepare quotes and proposals for our services
- To deliver and maintain our services
- To improve our website and services
- To send you marketing communications (with your consent)
- To comply with legal obligations
- To protect our rights and prevent fraud
5. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal bases:
- Consent: When you provide explicit consent for specific processing activities
- Contract: When processing is necessary for the performance of a contract
- Legitimate Interest: When we have a legitimate business interest that doesn't override your privacy rights
- Legal Obligation: When we must comply with legal requirements
6. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our business
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: With your explicit consent for specific purposes
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data
- Secure data transmission protocols
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:
- Contact Information: Retained for 3 years after last contact
- Project Data: Retained for 7 years for business and legal purposes
- Marketing Data: Retained until you unsubscribe or withdraw consent
9. Your Rights Under GDPR
If you are located in the European Union, you have the following rights regarding your personal data:
- Right of Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request limitation of data processing
- Right to Data Portability: Request transfer of your data
- Right to Object: Object to certain types of processing
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, please contact us at [email protected].
10. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. For detailed information about our cookie practices, please refer to our Cookie Policy.
11. International Data Transfers
Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:
- Adequacy decisions by the European Commission
- Standard Contractual Clauses
- Binding Corporate Rules
12. Children's Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
14. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Address: Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 3 // 5 // 7, 10145
- Company: QOSQO IT OÜ (Reg: 16781005)
15. Supervisory Authority
If you believe we have not adequately resolved your concerns, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.